Return and Refund Policy
1. Please fill out the “Return Section” of the invoice (the invoice is enclosed in your original order) and place it inside the return package. Be sure to retain a copy of the invoice for your records.
2. All returns should be addressed to:
Moroccan Eco-Biologics -Returns Department
1206 Thomas Ave.
Saint Paul, MN 55104
3. For your protection and to ensure prompt delivery, we recommend that you send your return via FedEx or insured Parcel Post. We’re sorry; return shipping fees are not refundable. In the case of damaged items, please refer to Damaged Items.
Your return will be processed promptly upon its arrival.
Please note: Only products purchased online from Moroccan Eco-Biologics’ website may be returned for refund.
If you have questions about returns, please contact us by phone at 651-307-5257 or via email at customerservice@marrakbyMEB.com
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately by e-mail: customerservice@marrakbyMEB.com
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
We accept AUTHORIZED returns on UNUSED products for 10 days after you receive your product. Unused means that the product has not been opened or used in any way. All returns are subject to a 15% restocking fee. The customer is responsible for returning the product in new, resalable condition. Returns must arrive unused in original packaging. The customer is responsible for paying all costs for return shipping and insurance. Items that have been opened or tampered with will not be accepted for return/refund. Please allow up to 7 business days after we receive the returned item to process your refund. Contact customer service for a Return Authorization at customerservice@marrakbyMEB.com
Items returned without authorization or items on which the customer refuses delivery are subject to a 25% restocking fee. Items that are returned damaged, used or not in original packaging will be subject to a 50% restocking fee.
Shipping Damage Policy
If you receive a product that has been damaged during shipping, please contact us immediately. We will file a damage report with the shipping company and make arrangements to resolve the damage. Any and all damage must be documented with photos of the damage (this is required to file a claim with the shipping company) and emailed to us within 3 days of delivery.
Order Cancellation Policy
If you cancel an order from the MoroccanEcoBiologics.com website after the order is placed and before the item is shipped, there is an order cancellation fee of 10% of the purchase price. This fee is to cover the costs of removing the order from our payment, warehouse, and shipping systems and to help recover the cost of credit card processing and refunding.